Terms of Service

Effective 18 October 2026

These terms govern your use of Reserve by FnBees (“Reserve”), operated by FnBees Pte. Ltd. (“we”, “us”). By booking a table or using the staff app, you agree to them. Our Privacy Policy explains how we handle personal data.

1. What Reserve does

Reserve lets guests book tables at participating restaurants, on the restaurant’s booking page or through Google, and lets restaurant staff manage those bookings. Reserve connects to the restaurant’s FnBees point-of-sale system to recognise members and open bills.

2. For guests

• Your booking is with the restaurant. Reserve passes your booking to the restaurant, but the restaurant provides the meal and service and sets its own policies, such as how long a table is held, deposits, cancellations and no-shows. The restaurant is responsible for honouring your booking.
• Give accurate details. Use your own name and a mobile number where the restaurant can reach you. Do not make bookings you do not intend to keep, or bookings in someone else’s name without their permission.
• Changes and cancellations. Please let the restaurant know as early as you can if your plans change. A restaurant may limit future bookings from guests who repeatedly do not show up.
• Membership and rewards are run by the restaurant through FnBees. Their rules, such as how points or cashback are earned and used, are set by the restaurant.
• Booking through Reserve is free for guests.

3. For restaurants and staff

• Your use of Reserve is also covered by your agreement with FnBees. If that agreement conflicts with these terms, that agreement applies.
• Only people your restaurant authorises may use a staff account. Keep your sign-in secure, and tell us promptly if you think an account has been misused.
• You are responsible for the bookings, notes and guest information your staff enter, and for using guest data only to serve your guests and in line with applicable privacy law. Guest notes should be factual and respectful.
• You decide what happens to your guests’ data. We process it on your behalf as described in the Privacy Policy.

4. Acceptable use

You must not:

• use Reserve for anything unlawful, fraudulent or harmful;
• make automated, bulk or fake bookings, or try to hold tables you do not intend to use;
• try to access data or accounts that are not yours, or disrupt, probe or overload the service;
• copy, resell or reverse-engineer the service, except where the law allows it.

We may suspend access that breaks these rules or puts the service or other users at risk.

5. Google and FnBees

Bookings through Google Search and Maps are also subject to Google’s terms. Menus, prices, dish availability and membership information shown in Reserve come from the restaurant’s FnBees system; the restaurant is responsible for keeping them accurate.

6. Availability

We work to keep Reserve available and accurate, but it is provided “as is”. We do not promise it will always be uninterrupted or error-free. If something goes wrong with a booking, contact the restaurant directly.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for the restaurant’s acts, food, service or policies. Nothing in these terms limits liability that cannot be limited by law, or any rights you have as a consumer.

8. Intellectual property

Reserve, its software and its branding belong to FnBees Pte. Ltd.. Restaurants keep the rights to their own names, logos, menus and photos.

9. Ending use

Guests can stop using Reserve at any time. Restaurants can stop under their agreement with FnBees. We may stop offering Reserve with reasonable notice to restaurants.

10. Changes to these terms

We may update these terms. We will change the date at the top and tell restaurants about significant changes in advance. Continuing to use Reserve after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Singapore. This does not take away any consumer protections you have under the laws of the country where you live.

12. Contact

FnBees Pte. Ltd. · support@fnbees.com

Privacy Policy